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General Questions

Can you scan my ticket from my Android phone? Yes! If you chose the PDF ticket delivery option, you can access tickets on your Android smartphone through your email. Here's how: 1. Open your email application (Gmail/Outlook/Google Inbox/etc.) ...

What if I lose or delete my ticket? Xorbia Tickets has a convenient way of retrieving your tickets without having to make a phone call. Just click on the Retrieve Tickets link in the Purchasers section of the website and the tickets will be sent to you via emai ...

I am no longer able to attend the event. Can I get a refund? All ticket sales are final and non-refundable. Please refer to the Xorbia Tickets Purchasing Agreement for more information.

I purchased a coupon from another site. Do I need to redeem it? If you purchased a voucher from another website, you will need to redeem the voucher for a ticket in order to gain entry into the event. In order to do so, go to the event page and enter the voucher into the Promo Code box b ...

Can I change the name on my ticket? Yes. Below we've provided step-by-step instructions on changing the name on your ticket:1. Log into your account.2. Under the Ticket Information tab select Ticket Options.3. A drop-down menu will be displayed. Select Register ...

What if I can’t print my ticket? Check to make sure you have Adobe Acrobat Reader 4.0 (Free) or higher.Make sure your printer is on and the cables are connected to your computer.Make sure your computer has enough memory available; try closing any unnecessary ...

What name will appear on my credit card statement? Typically you will see the event name listed on your credit card statements. In some cases, however, XORBIA TICKET TECHNOLOGIES will appear on your statement.

I printed my tickets twice. Will that be a problem? Not at all! You can print the tickets as many times as you like. The tickets become “used” once we’ve scanned them at the event.

Should I print my tickets right away or wait for the email? We recommend that you save the tickets from the confirmation page to your computer right away. However, if you don’t, an email with the tickets as an attachment will arrive in just a few minutes.

What if I received my tickets, but they didn’t print correctly? Open the attachment that came with your email.Save the attachment to your hard drive.Try to print your tickets again. Still unable to print? Contact us for help.

How do I receive my tickets? Once you've completed your ticket purchase, you'll have the option to download your PDF tickets directly from the confirmation page. We will also email the PDF tickets to the email address you provided at checkout.*For some e ...

Why is my card being rejected? There are various reasons why you're credit card information might be rejected:Your billing address/zip code is not matching what is on file with your financial institution. If you recently moved, please attempt your previous ...

Can you scan my tickets from my iPhone/iPad? Yes! If you chose the PDF ticket delivery option, you can access tickets on your iPhone/iPad through your email. Here's how: 1. Open your email application (Mail/Gmail/Mailbox/Outlook/etc.) ...

The same name is on both tickets; will this be a problem? No. The ticket has a unique barcode that will be scanned and identify whether the ticket has been used prior to entry. This is the only criteria for successful entrance (aside from any age or dress restrictions that may apply ...

Can I transfer my tickets to someone else? Yes. Here's how: 1. Log into your account. If you don't already have a Xorbia account, you'll need to create one here using the email address associated with your ticket(s). 2. Under the Ticket Information tab select Tr ...

Why are there charges on my account when I didn’t receive my tickets? If you see charges on your account but didn’t receive your tickets, here are some possible reasons:Payment failed: The attempted transaction failed due to a payment submission error (wrong billing address, incorrect zip cod ...

What if I don't receive my tickets via email? We suggest that you check any junk mail or spam guard settings that you may have on your e-mail inbox, and alter them accordingly. These filters have been known to impede delivery of our electronic tickets from time to time. ...

Why does the form ask for my email address? Your print-at-home tickets and your purchase confirmation will both be emailed to you.

Do you really need my phone number? There are times when people accidentally enter in the wrong email address and do not receive their tickets. If this happens we will verify your purchase using the phone number you entered.

Can I cut the ticket down to the barcode so it’s easier to carry? The full page ticket contains an additional barcode aligned horizontally just in case the other doesn’t work. We recommend that you bring the entire page. Feel free to fold it down to the needed size for convenience.

I bought my Xorbia Tickets from someone else. How do I know they’re valid? In order to ensure the validity of your tickets, we recommend asking the original ticket purchaser to transfer the tickets to you. To transfer the tickets, the original purchaser will need to log into his or her Xorbia accoun ...