Why are there charges on my account when I didn’t receive my tickets?

If you see charges on your account but didn’t receive your tickets, here are some possible reasons:

  • Payment failed: The attempted transaction failed due to a payment submission error (wrong billing address, incorrect zip code, etc.). When a transaction is attempted your bank may hold the funds until the transaction is authorized. If the transaction fails these funds may remain in a pending state until released by your bank. Authorization holds can only be released by the card provider. The hold can remain on your account for up to 10 business days.
  • Wrong email address entered: If you chose the PDF delivery option, tickets will be emailed to the email address associated with your Xorbia account OR to the email address you entered when purchasing your tickets. If you’ve completed your order but haven’t received your tickets, it’s possible that the email address was entered incorrectly. If you think this might be the case, please contact Xorbia Support.