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Why is my card being rejected?

There are various reasons why you're credit card information might be rejected:

  • Your billing address/zip code is not matching what is on file with your financial institution. If you recently moved, please attempt your previous billing address/zip code.
  • The entered card code does not match what is on file with your financial institution. Refer to the example on the credit card entry page for where to get the correct number.
  • It’s possible that the available balance does not cover the needed amount.
  • If you still have trouble, please contact us.